Privacy policy

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We use personal information for the following purposes and on the following legal bases:

  • Responding to enquiries and providing quotations: to take steps at your request before entering into a contract, or for our legitimate interest in responding to general enquiries.

  • Processing orders and providing goods or services: to fulfil our contract with you.

  • Managing customer relationships and accounts: to fulfil our contract with you and for our legitimate interest in administering our business and supporting customers.

  • Maintaining and protecting our website: for our legitimate interest in keeping our website secure, preventing fraud and resolving technical problems.

  • Understanding and improving our website and services: for our legitimate interest in improving our business, using consent where required for the technologies involved.

  • Sending marketing communications: with your consent, or where the law otherwise permits us to do so.

  • Keeping records and meeting legal requirements: to comply with our legal obligations.

Where we rely on legitimate interests, we consider the effect on your rights and privacy before using your information.

Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

3. Payments

Where payments are processed through a third-party payment provider, that provider handles your payment details under its own privacy and security arrangements.

We may receive transaction information needed to confirm payment, administer your order, process refunds and maintain our accounts.

Please do not send payment card details to us by email.

4. Marketing communications

We may send you news, offers or information about our products and services where you have agreed to receive these communications or where we are otherwise permitted to contact you under applicable law.

You can stop receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting info@digbylitten.co.uk.

Opting out of marketing does not prevent us from sending necessary messages about your enquiries, orders, payments or services.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to support its operation, remember preferences and understand how visitors use it.

Some cookies are necessary for the website to function. Where consent is required for other cookies or similar technologies, we will ask for your permission before using them. Visiting the website does not, by itself, constitute consent.

Where available, you can manage your preferences through our cookie controls. You can also block or delete cookies using your browser settings, although this may affect some website features.

Information about the cookies used, their purposes and how long they remain on your device should be provided through our cookie notice or cookie settings.

6. Sharing your information

Where necessary for the purposes described in this policy, we may share personal information with:

  • Service providers that support our website, IT systems, communications and business administration.

  • Payment providers and organisations involved in fulfilling your orders.

  • Professional advisers, including accountants, insurers and legal advisers.

  • Regulators, public authorities or law enforcement agencies where disclosure is legally required or otherwise lawful.

  • A prospective buyer or successor where our business is sold, merged or restructured, subject to appropriate confidentiality and data protection arrangements.

We limit the information shared to what is necessary. Where a provider processes personal information on our behalf, we require appropriate contractual protections.

7. International transfers

Some service providers may process personal information outside the UK.

Where this involves a restricted international transfer, we must ensure an appropriate legal safeguard is in place. Depending on the destination and provider, this may include UK adequacy regulations or approved contractual safeguards.

You can contact us for information about any overseas transfers involving your personal information and the safeguards that apply.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

When deciding how long to retain information, we consider:

  • Whether we need it to respond to an enquiry or provide ongoing services.

  • Our relationship with you and any contractual obligations.

  • Legal, accounting and tax record-keeping requirements.

  • The need to resolve complaints, disputes or legal claims.

  • The nature and sensitivity of the information.

When information is no longer required, we securely delete or anonymise it. Where necessary, we may retain a limited record of your marketing opt-out so that we can continue to respect your preferences.

9. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access is limited to people and service providers who need the information for their work.

No website or method of electronic transmission is completely secure. If you believe your information or account has been compromised, please contact us promptly.

10. Your rights

Depending on the circumstances, you have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your information.

  • Ask us to restrict how we use your information.

  • Request a portable copy of information you have provided to us.

  • Withdraw consent where our processing relies on it.

You also have the right to object to processing based on legitimate interests and to object at any time to the use of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exemptions.

To make a request, email info@digbylitten.co.uk. We may need to verify your identity before responding. We will respond within the time limits required by law.

11. Children’s privacy

Our website and services are intended for adults, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

12. Links to other websites

Our website may contain links to third-party websites. Those websites are responsible for their own privacy practices.

Please read their privacy policies before providing personal information.

13. Complaints

If you are concerned about how we handle your personal information, please contact info@digbylitten.co.uk so that we can investigate.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website or legal obligations.

The latest version will appear on this page with an updated revision date. Where required, we will notify you of significant changes.